Ready for New Opportunities | Sydney, Australia

Data Analyst &
IT Systems Specialist

Leveraging a robust foundation in IT Support (L1) and Network Operations to deliver seamless enterprise service delivery. I specialize in bridging technical infrastructure with Machine Learning Research —transforming complex data into intelligent, scalable solutions that drive measurable business impact and faster incident resolution.

IT Operations

  • ITIL Service Delivery
  • Windows OS Migrations
  • Enterprise MS 365 Support
  • L1 Incident Triage & Escalation
  • SLA-Driven Ticketing Logs

Network Engineering

  • NBN Rollout & Deployment
  • Troubleshooting & Diagnostics
  • Field Connection Validation
  • GIS Mapping Integration
  • Safety & Compliance

AI & Data Analytics

  • Published ML Researcher
  • Neural Network Optimization
  • Unsupervised Classification
  • Augmented Intelligence (AI)
  • Predictive Accuracy Modeling
Contact for Opportunities View Impact Journey

Professional Experience

L1 Engineer - Internship

Hubify | Sydney

04/2024 — 07/2024
  • • Managed incident triage and L1 support for enterprise clients.
  • • Resolved complex system and network issues with clear documentation.

L1 Technician (NBN) - Internship

CareTel Networks | Sydney

01/2024 — 04/2024
  • • Led on-site NBN installations and connectivity validation.
  • • Coordinated with field engineers to ensure rollout compliance.

Technical Expertise

IT Support (L1)

Network Diagnostics

Deep Learning

MS 365 / ITIL

Published Research

Skin Disease Detection via Experience-Based AI

As a part of the Capstone Project for my Masters Degree, i published this project as a book chapter & conference paper in CITISIA 2023, this research proposes a dynamic Neural Network using autoencoders that increases accuracy by 1.33% every 20 interactions using only 4% of traditional training data, it helps in detecting 7 major skin diseases in Australia including Melanoma, Actinic Keratoses, Basil Cell Carcinoma and more.

View Publication