Suman Giri

Email: sumangiri1997@gmail.com | Phone: 0451786441 | Location: Sydney, Australia

Professional Summary

Data Analyst and IT Professional with strong foundation in IT Support (L1), Network Operations (L1), and data-driven problem solving, leveraging modern Machine Learning techniques to create intelligent, scalable solutions. Proven experience in deploying enterprise support services, optimizing IT workflows, performing network diagnostics, and developing ML models with published research contributions. Adept at bridging technical operations with analytical insights to enable smarter decision-making, faster incident resolution, and measurable business impact in high‑velocity environments.

Technical Skills

Service Desks
ITIL Service Delivery
GIS Mapping Teams
Windows OS Migrations
MS 365 Support
Network Troubleshooting

Work Experience

L1 Engineer — Hubify

Sydney, Australia | 04/2024 - 07/2024

Provided L1 support and incident triage for internal and external clients.
Troubleshot network, system, and user issues; escalated complex cases to L2/L3.
Maintained ticketing logs, produced handover notes and configuration documentation.

L1 Technician (NBN Roll Outs) — CareTel Networks

Sydney, Australia | 01/2024 - 04/2024

Performed NBN rollout tasks and on‑site installations for residential and business customers.
Tested and validated connections, coordinated with field engineers and service providers.
Ensured safety compliance and accurate completion reports.

Education

The ACS Professional Year Program – ICT | QIBA, Sydney (2024)
Master of Business Information Systems | AIHE (2022)
Bachelor of Business Information Systems | AIHE (2020)

Publications & Research

Skin disease detection as unsupervised classification with autoencoder and experience‑based augmented intelligence

Published in CITISIA 2023 Proceedings (Springer) — Co‑author with Professor Cesar Sanin, Kushal Pokhrel, and Sudip Karki.

Read Paper

Memberships

Australian Computer Society (ACS) — Member since 2023