Suman Giri | IT Systems Specialist & Supermarket Operations Leader

IDENTITY // SYSTEM PROFILE

PROFILE MODE: DUAL TRACK (IT & OPERATIONS)

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SELECT VIEWPORT PERSONA: DUAL TRACK OVERVIEW

Data Analyst, IT Specialist &
Published ML Researcher

Supermarket Operations Manager &
Nightfill Leadership Specialist

Specializing in Enterprise IT Service Delivery (ITIL), Windows OS Migrations, Microsoft 365 Administration, and National Broadband Network (NBN) Diagnostics, combined with peer-reviewed Machine Learning Research (CITISIA 2023 / Springer Nature). Dedicated to transforming complex technical infrastructure into high-availability solutions with measurable business impact.

Commercial retail operations leader at Woolworths Supermarkets responsible for managing end-to-end overnight grocery replenishment, stock availability, and commercial trade readiness. Proven expertise in Roster Management & Workforce Planning, inventory shrinkage control, and leading multi-disciplinary night fill teams under high safety and food hygiene standards.

[ CONTACT FOR OPPORTUNITIES ] [ DOWNLOAD IT RESUME (PDF) ] [ DOWNLOAD OPERATIONS RESUME (PDF) ] [ VIEW IMPACT TIMELINE -> ]

SUPPORTING FACTS [ VERIFIED ]

WORK RIGHTS	Full Rights in AU
WEB HOST	sumangiri.pages.dev
LOCATION	Sydney, NSW, Australia
CORE TECH	ITIL L1 & M365 Admin
RESEARCH	Published Author (CITISIA)
CURRENT ROLE	Nightfill Manager (Woolworths)
RETAIL FOCUS	Inventory & Team Rostering
MASTER'S	MBIS (AIHE) // GPA: 4.9/7
ACS CERT	Professional Year (QIBA)

CAPABILITIES // CORE DISCIPLINES

IT Infrastructure & L1 Support 02.1-IT

ITIL Service Delivery & Incident Triage
Windows OS Migrations & Provisioning
Enterprise Microsoft 365 Administration
Ticket Queue & SLA Management (Jira)
L1/L2 Incident Escalation & Documentation

AI & Data Analytics 02.2-IT

Published ML Researcher (CITISIA 2023)
Neural Network Optimization & Autoencoders
Unsupervised Classification Modeling
Python & Business Data Analytics
Predictive Accuracy & Trend Modeling

Network Telecoms Diagnostics 02.3-IT

NBN Rollout, Termination & Verification
Field Signal Testing & Attenuation Checks
GIS Spatial Mapping & Cable Route Planning
Optical Fibre & Copper Continuity Testing
Network Termination Device (NTD) Setup

Overnight Supermarket Leadership 02.1-OPS

Overnight Grocery & Replenishment Oversight
Store Readiness for 100% Morning Trade
Workplace Health & Safety (WHS) Enforcement
Food Safety, Cold Chain & Manual Handling
Loss Prevention & Shrinkage Elimination

Workforce & Inventory Management 02.2-OPS

Roster Management & Labour Productivity
Night Fill Team Recruitment & Coaching
Woolworths Inventory Management Systems
Stocktake Reconciliation & Discrepancy Audits
Planograms, Merchandising & Ranging Standards

EXPERTISE // DOMAIN MATRIX

DOMAIN: IT-01 IT Support (L1)

Service desk operations, enterprise hardware/software provisioning, active ticket escalation protocols, user onboarding, and system restore.

[ ENTERPRISE VERIFIED ]

DOMAIN: IT-02 Network Diagnostics

On-site NBN connection testing, copper/fibre physical layer validation, signal attenuation measurements, and GIS network mapping.

[ FIELD TESTED ]

DOMAIN: IT-03 Deep Learning

Autoencoder architectures, unsupervised classification, iterative accuracy optimization, and experience-based AI training algorithms.

[ PEER REVIEWED ]

DOMAIN: OPS-01 Night Fill Operations

Overnight multi-aisle stock replenishment, product shelf readiness, promotional changeovers, and commercial trade presentation.

[ STORE PROVEN ]

DOMAIN: OPS-02 Inventory Control

Woolworths inventory applications, stock adjustments, damaged goods reports, stocktake reconciliations, and shrinkage mitigation.

[ SYSTEM CERTIFIED ]

DOMAIN: OPS-03 Team Leadership

Workforce rostering, labour budget utilization, staff coaching, WHS compliance enforcement, and cross-department collaboration.

[ COMMERCIALLY VERIFIED ]

EXPERIENCE // VERIFIED SERVICE RECORD

RECORD 01 [OPS]

Grocery Nightfill Manager

Woolworths Supermarkets // Sydney, NSW

06/2023 — Present

Planned, coordinated, and supervised all overnight grocery replenishment operations, ensuring full shelf availability and trade readiness.
Managed stock requirements and replenishment workflows using Woolworths inventory systems to minimize stock shortages and shrink.
Led recruitment, onboarding, rostering, training, and coaching of Night Fill team members in a safety-first culture.
Monitored department sales metrics, inventory accuracy, labour allocation, and operational costs against strict productivity KPIs.
Ensured strict compliance with Work Health & Safety (WHS), food safety protocols, and company merchandising planograms.

OPERATIONAL SPECIFICATION // WOOLWORTHS SYSTEMS

Accountable for commercial judgement, operational budget execution, and stock control across high-volume supermarket departments. Conducted stock adjustments, damaged goods reports, stocktake reconciliations, and departmental audits.

Collaborated closely with Store Management and daytime department heads to analyze daily trading performance, resolve supply discrepancies, and maintain exceptional customer presentation standards across multi-aisle retail footprints.

RECORD 01 [IT]

L1 Engineer — Internship

Hubify // Sydney, NSW

04/2024 — 07/2024

Managed incident triage, technical diagnosis, and L1 support for enterprise corporate clients under strict SLA targets.
Resolved complex system, workstation, and network incidents with structured documentation and root-cause analysis.
Supported Windows OS migrations, user account provisioning, and Microsoft 365 enterprise account administration.
Administered ticket queues, escalation procedures, and customer communications using Jira Service Management.
Collaborated closely with L2/L3 engineers and network specialists to accelerate incident resolution and minimize downtime.

OPERATIONAL SPECIFICATION // HUBIFY SERVICE DESK

Handled high-volume ticketing queues within Jira Service Management and enterprise ticketing consoles under tight SLA targets. Handled hardware imaging, VPN troubleshooting, Active Directory password resets, and tiered ticket escalation to L2/L3 engineers.

RECORD 02 [IT]

L1 Technician (NBN) — Internship

CareTel Networks // Sydney, NSW

01/2024 — 04/2024

Led on-site National Broadband Network (NBN) installations, terminations, and connectivity validation across commercial and residential premises.
Performed optical fibre signal attenuation, copper continuity testing, and Network Termination Device (NTD) commissioning.
Coordinated with carrier field engineers to ensure compliance with Australian telecommunications standards and safety protocols.
Verified spatial GIS network mapping and documented cable routing for accurate network asset records.

OPERATIONAL SPECIFICATION // CARETEL TELECOMS

Performed signal integrity measurements, NTD commissioning, and field diagnostics. Ensured strict compliance with national telecommunications safety standards, GIS spatial documentation, and customer premises equipment (CPE) configurations.

RESEARCH // CITISIA 2023 PROCEEDINGS

PEER-REVIEWED PUBLICATION SPRINGER BOOK CHAPTER // CITISIA 2023

Skin Disease Detection via Experience-Based AI

“As a part of the Capstone Project for my Master's Degree, I published this project as a book chapter & conference paper in CITISIA 2023. This research proposes a dynamic Neural Network using autoencoders that increases accuracy by 1.33% every 20 interactions using only 4% of traditional training data, assisting in the detection of 7 major skin diseases in Australia including Melanoma, Actinic Keratoses, and Basal Cell Carcinoma.”

— Suman Giri, Capstone Research Thesis & Conference Paper

+1.33% ACCURACY PER 20 CYCLES

4% TRAINING DATA NEEDED

7 SKIN DISEASES CLASSIFIED

[ VIEW PUBLICATION ON SPRINGER -> ]

CURRICULUM VITAE // DOWNLOAD CENTER

IT & DATA SYSTEMS CV

[ PDF // 1-PAGE ]

Tailored specifically for IT Support, Systems Administration, Network Operations, and Data Analytics positions. Includes Hubify, CareTel Networks, CITISIA 2023 Springer publication, and ACS Professional Year.

[ DOWNLOAD IT & DATA CV (PDF) ]

OPERATIONS LEADERSHIP CV